Depending on how you interact with us, we may collect information including:

• your name and contact details;

• email address and phone number;

• billing and delivery addresses;

• business details, including ABN where applicable;

• information relating to orders, purchases and enquiries;

• communications you have with us;

• information you provide when requesting product information or technical support; and

• information about how you use our website, including IP address, browser type, device information and pages visited.

We may also collect information through cookies and similar technologies used to operate and improve our website and understand how visitors interact with it.

We may use personal information to:

• process and fulfil orders;

• arrange delivery of products;

• respond to enquiries and provide customer support;

• provide product information and technical assistance;

• communicate with you about your orders or our services;

• improve our products, website and customer experience;

• send marketing communications where you have consented to receive them;

• understand website usage and marketing performance; and

• comply with our legal and regulatory obligations.

We will not use your personal information for purposes unrelated to the reasons for which it was collected unless permitted or required by law.

From time to time, we may send information about our products, updates, events or other activities that we believe may be relevant to you.

Where required, we will obtain your consent before sending direct marketing communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Our website may use cookies and similar technologies to enable certain website functionality, remember preferences, analyse website traffic and understand how our marketing performs.

We may use third-party services such as analytics, advertising and social media platforms that collect information about website interactions in accordance with their own privacy policies.

You can generally control or disable cookies through your browser settings. However, doing so may affect certain website functionality.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:

• payment processors and financial institutions;

• freight, courier and logistics providers;

• website, hosting and technology service providers;

• accounting, legal and professional advisers;

• marketing, analytics and communications providers; and

• other service providers who assist us in operating our business.

We only disclose information where reasonably necessary for these purposes or where required or permitted by law.

Some of the service providers we use may store or process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that it is handled in accordance with applicable privacy requirements.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee the absolute security of information transmitted to or stored by us.

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

We may need to verify your identity before providing access to personal information.

If you have a question, concern or complaint about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

We will respond to privacy enquiries and complaints within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Our website may contain links to third-party websites, including social media platforms and other websites operated by businesses we work with.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies before providing personal information.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Eco Surf Supply Australia Pty Ltd
Email: ecosurfsupplyaustralia@gmail.com